Refund policy

At Where We Wandered, we create personalized travel ornaments made to celebrate memories worth keeping. If something arrives incorrect, damaged, or defective, we’ll do our best to make it right.

We offer refunds or replacements for:

• Items that arrive damaged
• Defective products
• Orders that were printed incorrectly
• Items that do not match the personalization details submitted at checkout due to a production error

Because our ornaments are personalized and made to order, we are unable to offer refunds for customer-submitted typos, incorrect dates, wrong destinations, or changes of mind after production has started.

Refund requests must be made within 30 days of purchase.

To request help with an order, please contact us at support@wherewewanderedgifts.com with your order number, a brief description of the issue, and a photo if the item arrived damaged or incorrect.