Have a question about your order, personalization details, shipping, or a custom travel ornament? We’re here to help.

At Where We Wandered, we create personalized ceramic ornaments inspired by the places, trips, and memories worth keeping. If you need support before or after placing an order, send us a message and we’ll get back to you as soon as possible.

How We Can Help

Questions about personalizing your ornament

Help with names, dates, destinations, or custom wording

Order updates and shipping questions

Damaged, defective, or incorrect items

Bulk orders for family trips, reunions, weddings, or group gifts

Email Us

For the fastest support, please contact us at:

support@wherewewanderedgifts.com

When reaching out about an existing order, please include your order number, the email used at checkout, and a brief description of how we can help.

Response Time

We typically respond within 1–2 business days. During busy holiday seasons, response times may be slightly longer, but we’ll always do our best to help quickly.

Before You Order

Please double-check all personalization details before checkout, including spelling, names, dates, destinations, and capitalization. Each ornament is custom-made using the details submitted with your order.